The “Health Check” service entails a technical expert attending your site for 2 days and providing a thorough review of your installation, including:
- Ensuring that your system is configured to provide maximum performance.
- Review recovery procedures to ensure that data loss is avoided in the event of failure.
- Review security configuration to ensure that data is adequately protected.
- Install any available upgrades and service packs to ensure that you have the most stable version of the software installed.
- Analyze any technical support issues.
- Address any technical questions or concerns, providing general advice on system implementation.
- Develop a site summary report containing pertinent information for Knowledgeone Corporation Support Centre staff to assist resolving issues more quickly when your site experiences issues.
At the conclusion of the visit, your system administrator and technical staff will be presented with a full detailed written report containing the visit’s findings and recommendations.
This service is designed to ensure that you are getting the most out of your investment and avoid any unnecessary disruption to your business due to incorrect installation or configuration.
For more information please contact your account manager